Update to the Product Disclosure Statements

31 July 2009 – Updated contact information for our external dispute resolution body (Sandhurst Common Funds, Sandhurst Professional Series, Bendigo Managed Funds and Bendigo Managed Wholesale Funds)

On 1 July 2008, the Banking and Financial Services Ombudsman (BFSO), Financial Industry Complaints Service (FICS) and Insurance Ombudsman Service (IOS) merged to form the national Financial Ombudsman Service (FOS).

As a result of this merger references to the ‘Financial Industry Complaints Services (FICS)’ and its contact details, in the Sandhurst Common Funds, Sandhurst Professional Series, Bendigo Managed Funds and Bendigo Managed Wholesale Funds Product Disclosure Statements, should be replaced with:

Financial Ombudsman Services Limited (FOS)
GPO Box 3 Melbourne, VIC 3001
Telephone: 1300 780 808
Facsimile: (03) 9613 6399
Email: info@fos.org.au

For more information on our dispute resolution process you can download our Talk to us we are Listening brochure.

10 March 2009 – New Customer Identification Requirements (Sandhurst Common Funds)

Sandhurst has implemented the Know Your Customer (KYC) requirements in accordance with the Anti Money Laundering and Counter-Terrorism Financing Act 2006. KYC requirements replace the previous requirements that existed under the Financial Transactions & Reports Act 1988 which contained the ‘100 point identification method’ and ‘referee method’.

In order to meet our legislative requirements we are required to collect additional identification information including specific identification documentation from any new investors or new signatories. To assist you in providing this additional information we have prepared an Identification Document Requirement Help Card and a Confirmation of Identity Form.

Note: Due to the KYC requirements, the following sections from the Sandhurst Common Funds Products Disclosure Statement are deleted: ‘100 point check’ section on page 23, all references to the ‘Identification Record for a Signatory to an Account’ on pages 20, 28 and 34, the ‘Identification Record for a Signatory to an Account’ form on pages 39 and 45, the ‘Notes of Guidance’ form on pages 40 and 46 and all reference to ‘100 points’.

If you have any questions, we encourage you to contact our Customer Service Centre on 1800 803 173 between 8:30am and 5:00pm (AEST) Monday to Friday.

31 March 2008 – change in parent entity name

Following the merger of our parent entity Bendigo Bank Limited with Adelaide Bank Limited during November 2007, the merged company has voted to change its name to Bendigo and Adelaide Bank Limited. The name change will take effect from Monday 31 March 2008.

As a result of the change in name, the following changes are to be made to the Product Disclosure Statements issued by Sandhurst Trustees Limited –

• Any reference to “Bendigo Bank Limited” should now be read as “Bendigo and Adelaide Bank Limited”.
• Any reference to “Bendigo Bank Group” should now be read as “Bendigo and Adelaide Bank Group”.
• Any reference to a “Bendigo Bank branch” or “branch of the Bendigo Bank” is a reference to a Bendigo and Adelaide Bank Limited branch using the Bendigo Bank name, logo and system of operations.

We do not expect this merger to affect our customers. If you would like further information on the merger, please refer to the Bendigo Bank website.